Terms and Conditions for LEA
1. Scope
These Terms and Conditions govern all contracts, deliveries, and services between the LEA Salon, Calle Beatriu de Pinos 12, 07005 Palma, represented by Lea Ollhorn, and the customer.
2. Appointment Scheduling
Appointments can be made by phone, in writing, or in person. In case of cancellation, please notify us in advance, at least 14 days prior.
3. Prices and Payment Terms
Current prices can be found in our price list. Payment is made in cash or by direct transfer immediately after the service is rendered.
4. Cancellations and Delays
Free cancellation is not possible.
5. Liability
We do not assume any liability for potential damage to clothing or personal belongings of the customer unless it results from gross negligence or intent.
6. Data Protection
Personal data provided to us will be treated confidentially and used exclusively for internal purposes. Data will not be shared with third parties.
7. Changes to Terms and Conditions
LEA reserves the right to change these Terms and Conditions at any time. Changes will be communicated to the customer in writing and will be considered accepted unless written objections are received within 14 days.
8. Jurisdiction and Applicable Law
The law of the Federal Republic of Spain applies. For all disputes, the place of jurisdiction is Palma de Mallorca, Spain.
9. Color Changes and Consultation Appointments
For any type of color change, two appointments are required. The first appointment, also referred to as a consultation appointment, is billed at the current consultation price. This fee includes the applicable VAT. After a successful consultation and commissioning, the consultation fee will be internally credited, and a refund is not possible.
10. Implementation Appointment and Deposit
After a successful consultation and when scheduling an implementation appointment, a personalized deposit is due. The amount will be communicated to the customer before the order is accepted. The deposit secures a binding appointment, which cannot be canceled free of charge. The customer accepts this arrangement by accepting our Terms and Conditions.
11. Cancellation and Loss of Earnings
In the event of non-compliance or cancellation of the agreed appointment, the full deposit will be retained as compensation for lost earnings and will not be refunded. A new appointment request requires a new consultation to discuss the current order and a new deposit upon order placement.
12. Irrevocability of Hairdressing Services
Ordered hairdressing services, such as women’s or men’s haircuts, washing, and styling, cannot be canceled or rescheduled free of charge after the order has been placed. The service is due after the order is placed, and free cancellation is no longer possible.
13. No-Show Fee
In case of a no-show for the agreed appointment according to the cancellation conditions, a no-show fee equivalent to the cost of the commissioned service will be charged. This fee will be invoiced to the customer and is payable within a reasonable period. Friseur Seubert reserves the right to refuse further services until the no-show fee is settled.
14. Right of Withdrawal for Paid Services
According to ยง 312g Abs. 2 Nr. 9 BGB, there is no right of withdrawal for contracts for the provision of services related to leisure activities if the contract specifies a specific date or period for the provision. As our services are based on individual appointments, there is no right of withdrawal for paid services at LEA in Palma.
15. Services Provided Exclusively According to T&Cs
LEA provides all services exclusively according to these Terms and Conditions. By using our services, the customer explicitly agrees to these Terms and Conditions. Any deviating provisions require written consent from LEA.
16. Severability Clause
Should individual provisions of these Terms and Conditions be or become ineffective or impracticable, the validity of the remaining provisions shall not be affected. Instead of the ineffective or impracticable provision, a valid and practicable regulation that comes closest to the economic sense and purpose of the ineffective or impracticable provision shall apply. The same applies to any regulatory gaps. Amendments or additions to these Terms and Conditions must be in writing.
17. Acceptance of Terms and Conditions
By using our services, the customer explicitly agrees that they have received, read, and accepted these Terms and Conditions. Acceptance of the T&Cs occurs through the signing of this document.
18. Pets Policy
At LEA The Hair Loft, we adore animals! However, to ensure a comfortable, safe, and hygienic environment for everyone, we kindly ask that pets not be brought into the salon. This helps us maintain a relaxing, allergy-friendly atmosphere for all our guests. We appreciate your understanding and cooperation!